Refund policy

1. Eligibility for Returns
Returns are accepted within 7 days of delivery. Items must be unused, unwashed, and returned in their original packaging with tags intact.

2. How to Initiate a Return
To request a return or exchange, email us at hello@kean.club with your order number and a brief reason for the request. Our team will guide you through the next steps.

3. Order Cancellation
Orders can be cancelled until they are fulfilled. Once an order has been fulfilled, cancellation is no longer possible. Please contact us at hello@kean.club as soon as possible to request a cancellation.

4. Non-Returnable Items
Certain limited-edition pieces, innerwear, and final sale items are non-returnable for hygiene and policy reasons.

5. Refund Process
Refunds will be processed once the returned item reaches our warehouse and passes inspection. Please allow 5–7 business days for the refund to reflect in your account after processing.